Terms & Conditions

Highland Cow Terms & Conditions

Please carefully read through our Terms & Conditions.

Enclosed footwear is required at all times.

Guests under 18 must be accompanied by a paying adult. 

Our boys, Angus, Hamish & Teddy are usually very friendly & love attention from visitors. They enjoyed being brushed & hand fed however, like all animals they can sometimes have off days. 

Sudden noises, or quick movements may startle them & cause unpredictable behaviour. Guests interact with the animals at their own risk & we are not liable for any accidents that may result from natural animal behaviour. 

Young children must be closely supervised at all times. Loud noises such as screaming or sudden movements can startle the cows & may lead to unexpected reactions.

CANCELLATION & NO-SHOW POLICY

Cancellations or rescheduling are permitted without charge when at least 48 hours notice is provided. Please note that deposits paid for larger bookings are non-refundable.

Failure to attend your booking without notice will be considered a no-show fee & will incur a charge of 50% of the total experience price.

As all experiences are private, your allocated time is reserved exclusively for you. Weekend appointments are particularly limited & in high demand & without sufficient notice we are unable to offer your reserved time to another customer.

Bank details:- Name - Kim May. BSB:- 805 - 050. Acc no:- 90160046

AGE REQUIREMENTS

For safety reasons, only guests aged 10 years & over may enter the paddock with our Highland cows.

Children under 10, as well as guests who may be unsteady on their feet or unable to move safely within the paddock, are still very welcome to participate. They can meet, hand-feed & interact with the cows safely from the other side of the fence.

The standard price for the chosen experience applies to all participating guests, including those interacting with the cows from outside the paddock.

This policy is in place to ensure the safety & wellbeing of both our guests & our cows. 

PUBLIC HOLIDAY SURCHARGE - A 15% surcharge applies to all experience bookings scheduled on public holidays. This does not apply to gift shop purchases.