Terms & Conditions

HIGHLAND COW TERMS & CONDITIONS

Please carefully read through our terms and conditions

Enclosed footwear is required at all times

Guests under 18 must be accompanied by a paying adult. 

Our boys, Angus, Hamish and Teddy are usually very friendly and love attention from visitors. They enjoyed being brushed and hand fed however, like all animals they can sometimes have off days. 

Sudden noises, or quick movements may startle them and cause unpredictable behaviour. Guests interact with the animals at their own risk and we are not liable for any accidents that may result from natural animal behaviour. 

Young children must be closely supervised at all times. Loud noises such as screaming or sudden movements can startle the cows and may lead to unexpected reactions.

CANCELLATION & NO-SHOW POLICY

Cancellations or rescheduling are permitted without charge when at least 48 hours notice is provided.

Deposits paid for larger bookings are non-refundable.

For pay-on-the-day experiences, failure to attend without notice will incur a no-show fee equal to 50% of the booked experience.

As all experiences are private, your time slot is reserved exclusively for you. Weekend appointments are in high demand and without sufficient notice, we’re unable to offer your booking to another customer.

AGE REQUIREMENTS

For safety reasons, only guests aged 10 years and over may enter the paddock with our Highland cows.

Children under 10, as well as guests who may be unsteady on their feet or unable to move safely within the paddock, are still very welcome to participate. They can meet, hand-feed and interact with the cows safely from the other side of the fence.

The standard price for the chosen experience applies to all participating guests, including those interacting with the cows from outside the paddock.

This policy is in place to ensure the safety and wellbeing of both our guests and our cows.